Refund Policy

When you are eligible

• The product delivered is damaged, defective or clearly different from the order.
• Your advance payment was received but the order could not be delivered.
• You cancelled the order before dispatch after paying in advance.

How to request

Call our hotline or message us on WhatsApp within 3 days of delivery with your order number and clear photos of the product and packaging.

Processing time

Approved refunds are sent back to the same bKash, Nagad or Rocket number within 3–7 working days. Delivery charges are refunded only when the fault is ours.

Not eligible

• Products that are used, washed, altered or missing packaging.
• Requests made more than 3 days after delivery.
• Minor colour variation caused by screen settings.